Category: SOS Help Articles

How to Repair Bizhub C35 Check Scanner Lock Lever Error. The Bizhub C35 Check Scanner Lock Lever error is a very common problem. Sometimes it is simple to fix. Just unlock the lock lever and it will clear the error message. But it can also be caused by dirt buildup on the scanner rails or […]

Ricoh Copier Meter Reading Getting a Ricoh Copier Meter Reading it is easy to do. The total meter or total counter information is needed by your service provider for billing. It is also useful if want to keep track of your usage. There is a short video below which demonstrates the simple steps involved to […]

Sharp MX C300W Meter Reading When you need to get a Sharp MX C300W Meter Reading it can be difficult to find. The total meter or total counter information is needed by your service provider for billing. It is also useful if want to keep track of your usage. If you need help finding the […]

Konica Minolta Bizhub C35 Misfeed Detected It’s very common for the Konica Minolta Bizhub C35 misfeed detected message to be displayed even when no paper can be found in the machine. If you are having this problem watch the short video below. It will show you the most common causes and how to correct them. […]

How To Replace Imaging Unit Bizhub C35 Does your Bizhub 35 or NEC My Office C350 show Replace Imaging Unit on the operation Panel? If so, you will need to purchase replacement units for your machine. The black imaging unit (K)  usually needs to be replaced most often. All three color imaging units (C,M,Y) will […]

HP Laserjet 2420 Jam In Tray 2 A common cause of misfeeds and paper jams in printers are dirty or worn paper feed rollers. Cleaning a paper feed roller will often correct the problem. Or get you by until a replacement roller can be installed on the printer. If your HP Laserjet 2420 is having […]

Changed Router Now Copier Wont Print If you installed a new router in your home or small business and now your copier won’t print, you will need to update a few machine network settings. When a new router is installed it will automatically assign the IP structure for the network. This new IP structure is […]

HP Laserjet M602 error 49 38 07   This article also applies to the HP Laserjet Enterprise 600 series printers listed below. HP Laserjet 600 HP Laserjet M601 HP Laserjet M602 HP Laserjet M603 Turn The Printer Off And Restart The Printer The first thing to do to clear the error code and get your […]

Ricoh Senders Name is Not Selected Please Specify Sender’s Name This article will explain what, sender’s name is not selected, means and what to do about it. This message is displayed when scanning to an email address on a Ricoh multifunction copier. This will also apply to Savin, Lanier, and Gestetner models that were manufactured […]

Sharp MX C312 Remove Paper From Center Tray As a Sharp Dealer we often get questions from our customers that remind us that digital MFP’s can be confusing. When a Sharp copier displays the message remove paper from center tray we have had customers take that to mean the center paper tray. And if their […]