Sharp MX C312 Remove Paper From Center Tray
As a Sharp Dealer we often get questions from our customers that remind us that digital MFP’s can be confusing. When a Sharp copier displays the message remove paper from center tray we have had customers take that to mean the center paper tray. And if their machine has only two paper trays they don’t know which one is the center tray. So they remove the paper from both trays, and the machine still displays remove paper from center tray.
What does remove paper from center tray mean?
The reason that happens is because the message is referring to the exit tray on the machine. That is the area where you remove your printed pages. The exit tray is located in the center of the machine. So the message is accurate but not specific enough to avoid confusion.
What Is Causing The Remove Paper From Center Tray Message?
Usually when this comes up, it’s not because someone forgot to remove paper from the exit tray. It’s because the sensor arm has been moved out of position and the machine thinks there is paper in the exit tray. So the message is displayed on the operation panel to remove the paper.
There is a sensor arm located in the exit tray area to detect when the exit tray is full. Which means there is not room to put additional pages. On the Sharp MX C312 the output tray capacity is 250 sheets. So if you were running a job of 500 pages the exit area would become full during the print job and the machine would display the message to remove the paper from the center tray. After removing the paper from the exit tray the machine would continue to print the remaining pages of the print job.
Here is a recent email that a customer sent to me with this same problem
Hope you are well and enjoying the weekend.
There’s an error message on the office printer that I can’t resolve so it’s not printing. It says to remove paper from center tray. I’ve tried everything I can think of but can’t fix the problem. Are you able to come out tomorrow to work on it?
And this was my reply.
Hello Mr. Customer
I can look at it for you, but you may be able to clear it now and complete your print job. The message is referring to the exit tray. There is a sensor arm that moves up and down. It is there to tell the machine if the exit tray is full.
It can be knocked out of place when removing paper. You can check it to see if it will pop back in place. But remember it’s plastic so move it gently.
Have a great weekend
The sensor arm can be knocked out of place when removing paper. It does not happen often, but probably when someone is in a hurry they either bump it with their hands or the stack of paper when removing it. Usually the sensor arm can be gently put back in place with no harm to the machine.
Sharp MX C312 Remove Paper From Center Tray Summary
The message refers to the exit tray located in the center of the machine. Not the paper trays. The sensor arm located in the exit area may have been knocked out of place. You may be able to gently reposition the sensor arm. Be careful it’s made of plastic.
If you have tried this but are still having trouble, the exit tray sensor arm may need to be replaced, or the exit tray paper sensor could be bad. You should call a copier service technician to repair the machine. If your located in our service areas of North Florida or South Florida contact us. We would be happy to help you out.
Also Applies To Sharp Frontier Series Models
Sharp MX C310, Sharp MX C311, Sharp MX C312, Sharp MX C380, Sharp MX C381, Sharp MX C400, Sharp MX C400P, Sharp MX C401, Sharp MX C402SC, Sharp MX B382, Sharp MX B382P, Sharp MX B382SC, Sharp MX B402, Sharp MX B402SC
End of Sharp MX C312 Remove Paper From Center Tray