Posted on

Changed Router Now Copier Wont Print

changed router now copier wont print

Changed Router Now Copier Wont Print

If you installed a new router in your home or small business and now your copier won’t print, you will need to update a few machine network settings.

When a new router is installed it will automatically assign the IP structure for the network. This new IP structure is very often different from the old router’s IP structure. For network devices with DHCP turned on they will generally update to the new IP structure automatically. For devices such as your copier, DHCP is usually turned off and network settings must be entered manually.

DHCP – Dynamic Host Configuration Protocol. A method of managing network devices through automatic assignment of IP addresses.

First you need to obtain the new network information.

ipconfig all
Enter: ipconfig /all

On your computer, go to Search Programs and Files, and enter CMD

Double click on CMD to open the command prompt.

At the command prompt type ipconfig /all. (put a space between ipconfig and /all)

Scroll up and find the following information and write it down.

  • IP Address (example – 192.168.1.25)
  • Gateway (example – 192.168.1.1)
  • Subnet Mask (example – 255.255.255.0)
  • DNS (example – 192.168.1.1)

This information will need to be verified or updated on the copier.

Next go to your copier and update the network settings.

How to make the network setting changes will vary depending on the make of the machine. Usually the directions for making the network settings can be found in the administrators guide or a users guide.

Verify the settings below or update them from the old settings to the new settings.

  • IP Address (See below)
  • Gateway (enter exactly what you wrote down in the first step)
  • Subnet Mask (enter exactly what you wrote down in the first step)
  • DNS (enter exactly what you wrote down in the first step)

The IP address is the only information that will not be entered the same as you wrote down. You need to assign the machine an IP address that is not already being used on the network.

When assigning a new IP address, the first three sets of numbers (separated by periods) will stay the same (example 192.168.1.xxx). You will need to designate a value for the last group of digits in the example (highlighted in blue). Let’s use the following IP address 192.168.1.125 for the steps below.

Note

The last 3 digits cannot exceed 255.

Check that the new IP address is not already being used on the network

On your computer, go to Search Programs and Files, and enter CMD

At the command prompt type ping 192.168.1.125 (put a space between ping and 192.168.1.125)

ping response

If you get a response like the picture above showing the request timed out, and the destination host is unreachable, than the IP address is not already being used on the network. So you can enter the IP address on your copier.

good ping response

If you get a response like the picture above showing packets sent 4, received 4, lost 0  than the IP address is already being used on the network and you need to try a different one.

Enter the new IP address on your copier.

After updating the new network settings you will need to turn the copier off and restart it. The new settings will update when the copier has come up to ready.

Changed Router Now Copier Wont Print Summary

A new router being installed will usually mean that the network settings will need to be updated on your copier. The directions for updating the information will vary depending on the brand of copier that you have. The administrators guide or users guide will list the instructions for accessing and updating the network information.

  • Get new IP structure, Gateway, Subnet Mask, and DNS addresses for the network
  • Update copier network settings
  • Restart the copier for new settings to update

If you still cannot print to the copier or you find these instructions to be difficult you should call you’re local copier service technician.

If you are in our service areas of North Florida or South Florida please give us a call. We would be happy help update your copier network settings.

Our friendly and professional staff are available 8 AM – 5 PM Mon-Fri to answer questions and schedule appointments.

Call us at: 877-852-0044

email:info@sosnfl.com