NEC My Office C350

NEC My Office C350 Error Codes

NEC My Office C350 Error Codes

NEC My Office C350 Error Codes
My Office C350 Error Codes

The NEC My Office C350 error codes are for the most part used by technicians. There is little that most users can do to fix a problem that generates an error code. You can try turning the machine off and after a minute turn the machine back on again. If the code does not return you may be able to continue to use the machine. Usually an error code indicates a serious problem that will require a technician to perform an adjustment or replace the faulty part. It is a good idea to provide the error code to your service provider. This will help them be better prepared for the service call.

The machines central processing unit performs a self-diagnostics routine to check the functions necessary for proper machine operation. Upon detecting a problem an error code as listed below is displayed on the control panel.

0010  COLOR PC DRUM MOTOR MALFUNCTION

  • The color drum motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • The motor lock signal remains high for a given period of consecutive time while the color PC drum motor is being rotated.

0017 MAIN MOTOR MALFUNCTION

  • The main motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • The motor lock signal remains high for a given period of consecutive time while the main motor is being rotated.

0018 DEVELOPING MOTOR MALFUNCTION

  • The developing motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • The motor lock signal remains high for a given period of consecutive time while the developing motor is being rotated.

0045 MFP BOARD COOLING FAN MOTOR MALFUNCTION

  •  The MFP board motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • The motor lock signal remains high for a given period of consecutive time while the MFP board cooling fan motor is being rotated.

004A COOLING FAN MOTOR MALFUNCTION

  •  The cooling fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • The motor lock signal remains high for a given period of consecutive time while the cooling fan motor is being rotated.

004E DC POWER SUPPLY FAN MOTOR MALFUNCTION

  • The  DC power supply fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • The motor lock signal remains high for a given period of consecutive time while the DC power supply fan motor is being rotated.

 0062 TRAY 3 MEDIA FEED MOTOR MALFUNCTION

  • The motor lock signal remains high for a given period of consecutive time while the media feed motor is being rotated.

0063 TRAY 4 MEDIA FEED MOTOR MALFUNCTION

  • The motor lock signal remains high for a given period of consecutive time while the media feed motor is being rotated.

0094 2ND IMAGE TRANSFER PRESSURE / RETRACTION FAILURE

  • The IDC sensor does not come into the condition where the level detection is available (retracted position - IDC sensor shutter is open) within a given period of time after the 2nd transfer release solenoid has turned on
  • The IDC sensor does not come into the condition where the level detection is available (pressed position - IDC sensor shutter is closed) within a given period of time after the 2nd transfer release solenoid has turned on

0096 1st IMAGE TRANSFER PRESSURE / RETRACTION FAILURE

  • The 1st transfer release sensor is not activated (retracted position) within a given period of time after the 1st transfer release solenoid has turned on
  • The 1st transfer release sensor is not deactivated (pressed position) within a given period of time after the 1st transfer release solenoid has turned on

0300 POLYGON MOTOR MALFUNCTION

  •  The polygon motor motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  • The motor lock signal remains high for a given period of consecutive time while the polygon motor is being rotated.

0310 LASER MALFUNCTION

  • The SOS signal is not detected within a given period of time after the output of the laser has been started.

0500 HEATING ROLLER WARM UP FAILURE

  • The thermistor 1 does not detect the specified temperature and the warm up cycle is not completed even after the lapse of a given period of time after the cycle has been started.

0502 THERMISTOR OPEN CIRCUIT FAILURE

  • The temperature detected by the thermistor 1 does not reach a predetermined level even after the lapse of a given period of time after the warm up cycle has been started.

0503 THERMISTOR RESISTANCE FAILURE

  • The difference between the temperature detected by thermistor 1 and that detected by thermistor 2 exceeds a predetermined value.

0510 ABNORMALLY LOW HEATING ROLLER TEMPERATURE

  • The temperature detected by thermistor 1 remains lower than the specified value for a given period of time or longer.

0520 ABNORMALLY HIGH HEATING ROLLER TEMPERATURE

  • The temperature detected by thermistor 1 remains higher than the specified value for a given period of time or longer.
  • The heater lamp remains on for a given period of time or longer.

0F52 TONER LEVEL SENSOR Y MALFUNCTION

  • An error occurs on the toner level sensor for each color.

0F53 TONER LEVEL SENSOR M MALFUNCTION

  • An error occurs on the toner level sensor for each color.

0F54 TONER LEVEL SENSOR C MALFUNCTION

  • An error occurs on the toner level sensor for each color.

0F55 TONER LEVEL SENSOR K MALFUNCTION

  • An error occurs on the toner level sensor for each color.

13DD BACKUP DATA ERROR

  • The engine counter data and the controller counter data are inconsistent.

13E2 ENGINE FLASH ROM WRITE ERROR

  • Flash ROM writing is found faulty during a check.

13E3 ENGINE FLASH ROM DEVICE FAULT

  • An erase error occurs during erasing of data in flash ROM.

13F0 ENGINE CONTROL FAILURE

  • An undefined malfunction occurs in the engine section (PRCB, etc.). While the machine is operating, if it detects defective conditions, e.g. the next print is not started after the lapse of a given period of time, it stops operating and the trouble code is displayed.

3C00 TROUBLE RELATED TO SECURITY

  • Contact the responsible people of Konica Minolta when not returning in power switch off/on

3C10 TROUBLE RELATED TO SECURITY

  • Contact the responsible people of Konica Minolta when not returning in power switch off/on

6751 GAIN ADJUSTMENT ERROR

  • Reading the white pixal output of each color from the data provided by the shading plate, the machine makes the gain adjustment of each color so that the maximum value of each color becomes within the specified range. However after the machine attempts the adjustment three times in total (including two retries), the value is out of the specified range.

6790 OFFSET ADJUSTMENT ERROR

  • Reading the black pixal output of each color from the data provided by the shading plate, the machine makes the offset adjustment of each color so that the average value of each color becomes within the specified range. However after the machine attempts the adjustment three times in total (including two retries), the value is out of the specified range.

6791 REGISTER SETTING ERROR

  • After the default values of AFE gain and offset are set, the machine reads the gain and offset values again. Inconsistency between the values that are set and read is found.

6792 WHITE REFERENCE PLATE SEARCH ERROR

  • During an initialization, the black edge and the white edge read by the shading plate cannot be detected.

6793 SCANNER COMMUNICATION ERROR

  • An undefined communication error occurs between the controller and scanner.

9401 LAMP ILLUMINATION CHECK ERROR

  • In the lamp stabilization check process during the lamp warm up, light quantity does not become steady within a given period of time.

B116 COMMUNICATION ERROR WITH THE FAX BOARD

  • An undefined communication error occurs between the controller and the fax board.

C023 FLASH ROM ERROR

  • A SSD board failure occurs.

C026 CONTROLLER ROM ERROR (ACCESS ERROR)

  • Flash ROM access error is detected during the printer starting.

C027 CONTROLLER ROM ERROR (DATA ERROR)

  • Final check sum error detected during the printer starting.
  • When the machine is started, a malfunction is detected in the state confirmation process of the loadable driver.

C050 HDD ACCESS ERROR

  • When correct acces to the hard disk kit is failed during access.

C051 HDD FULL ERROR

  • Range for user space is full during access to the hard disk kit.

C060 FIRMWARE UPDATE ERROR

  • Firmware update fails to complete correctly during update.

C072 COUNTER NOT INSTALLED

  • The total counter (TCT) is not installed.

C080 MEMORY ERROR

  • The failure of the RAM on the MFP board occurs.

C900 SUCCESSFUL COMPLETION OF COUNTER BACKUP

  • The counter backup process is completed successfully.

FF10 UNDETECTABLE

FF20 UNDETECTABLE

FF40 UNDETECTABLE

FF80 UNDETECTABLE

FFFF INTERFACE COMMUNICATION ERROR

  • Correct communication is failed when recieving or sending the command signal between PRCB and MFPB 2

Error code resetting procedure

To reset an error code, turn the power switch off and then on again. If the error code reappears, contact your service provider and inform them of the code.