Ricoh Scanner Error Messages

Ricoh Scanner Error Messages

This is a list of Ricoh Scanner Error Messages that are common to many Ricoh MFP devices. These messages will appear on the operation panel when there is a problem scanning documents through the document feeder.

MESSAGE CAUSE SOLUTION
Authentication has failed The entered login user name or login password is not correct Inquire the user administrator for the correct login user name and login password
Authentication has failed The machine cannot perform the authentication Contact the administrator
Authentication with the destination has failed. Check Settings. TO check the current status, press Scanned File Status The entered user name or password is invalid. Check that the user name and password are correct.Check that the ID and password for the destination folder are correct.A password of 128 or more characters may not be recognized.
Cannot communicate with PC. Contact the administrator. WSD (Device) protocol or WSD (Scanner) protocol is disabled. Use IPv4 or IPv6, located in cinfiguration in the web image monitor to enable WSD (Device) and WSD (Scanner)
Cannot detect original size. Select scan size. The original placed on the exposure glass is a nonstandard size.  Place the original correctly.Specify the scan size.When placing an original directly on the exposure glass, the lifting/lowering of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees.
Cannot find the specified path. Please check the settings.  The destination computer name or folder name is invalid. Check whether the computer name and the folder name for the destination are correct.
Cannot find the specified path. Please check the settings. An antivirus program or a firewall is preventing the machine connecting to your computer. Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. To prevent a antivirus application blocking the connection add the machine to the antivirus programs exclusion list. To prevent a firewall blocking the connection add the machine to the firewall’s IP exclusion settings.
Cannot start scanning because communication was failed. Scan profile is not set on the client computer. Set scan profile. For details about how to do this see Changing Scan Settings in the Scanner Reference manual.
Cannot start scanning because communication was failed.  The take no action setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data. Open scanner properties, click the events tab and select start this program as the computers response on receipt of scan data.
 Cannot start scanning. Check the settings on the PC.  The scan profile might be incorrectly configured. Check the scan profile configuration.
Cannot write on the memory storage device. Check the memory storage device and machine settings. The memory device is faulty, or the file name contains a character that cannot be used. Check to see if the memory device is defective.Check the memory device. It might be unformatted, or its format might be incompatible with this machine.Check the file name set at the time of scanning. For details on the characters that can be used in file names, see Specifying The File Name in the Scanner Reference Manual.
Cannot write on the memory storage device because remaining free space is insufficient.  The memory device is full and scan data cannot be saved. Even if the memory device appears to have sufficient free space, data might not be saved if the maximum number of files that can be saved is exceeded.  Replace the memory device.
Cannot write on the memory storage device because the device is write protected. The memory device is write protected. Unlock the write protection on the memory device.
Captured file exceeded max number of pages per file. Cannot send the scanned data.  The maximum number of pages per file has been exceeded. Reduce the number of pages in the transmitted file, and then resend the file. For more details see Storage Function in the Scanner Reference Manual.
Connection with the LDAP server has failed. Check the server status. A network error has occurred and connection has failed. Try the operation once more. Try the operation once more. If the message is still shown, the network may be crowded.In System Settings under Administrator Tools, check the settings of LDAP server. For details see Programming The LDAP Server in the Network and Systems Settings Guide.
Contains invalid character. Please re-enter.  The file name contains a charecter that cannot be used. Check the file name set at the time of scanning. For details about characters that can be used in file names, see Specifying The File Name in the Scanner Reference manual.
Destinations to which encrypted files will be sent contain users without certificates or with invalid certificates. Check the destinations. The destinations S/MIME certificates are invalid or cannot be found. Contact the administrator.
Destinations to which encrypted files will be sent contain users  that could not be verified by the certificates. Check the destinations.  S/MIME certificates are valid but the certificate authority could not be found for the destination.  Contact the administrator.
Entered user code is not correct. You have entered an incorrect user code. Check the authentication settings, and then enter a correct user code.
Exceeding max email size. Sending email has been canceled. Check max email size in scanner features. The maximum email size has been exceeded.  In Scanner Features under Send Settings, increase the size of Max Email Size.In Scanner Features under Send Settings set Divide & Send Email to Yes per page or Yes per max size.
Exceeded max no of results to display. Max.:n (A figure is placed at n.) Search results have exceeded the max displayable number. Search again after changing the search conditions.
Exceeded max data capacity. Check scanning resolution then press start key again. The scanned data exceeded maximum data capacity. Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See Relationship between Resolution and Scan Size in the Scanner Reference manual.
Exceeded max data capacity. Check the scanning resolution then reset originals.  The scanned original exceeded maximum data capacity. Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See Relationship between Resolution and Scan Size in the Scanner Reference manual.
Exceeded max number of alphanumeric characters for the path. The maximum number of specifiable alphanumeric charterers in a path has been exceeded. The maximum number of characters which can be entered for the path is 256. Check the number of characters you entered, and then enter the path again.
Exceeded max number of alphanumeric characters The maximum enterable number of alphanumeric charterers has been exceeded. Check the maximum number of characters which can be entered, and then enter it again. See Values of Various Set Items for Transmission/Storage/Delivery Function in the Scanner Reference Manual.
Exceeded max number of files which can be sent at the same time. Reduce the number of selected files.