Ricoh Senders Name is Not Selected
Please Specify Sender’s Name
This article will explain what, sender’s name is not selected, means and what to do about it. This message is displayed when scanning to an email address on a Ricoh multifunction copier. This will also apply to Savin, Lanier, and Gestetner models that were manufactured by Ricoh.
What does senders name is not selected mean
The machines software is asking you to provide an email address to designate as the from email address or in other words the sender’s email address.
Usually when scanning to email on a MFP you designate the email address for the recipient, then hit the send button. But on a Ricoh MFP you will need to enter an email address for the sender as well. However you can configure the copier to automatically fill in the senders name for you. Instructions for entering the senders email and configuring the copier to auto fill the sender name are outlined below.
How to Select Senders Name
First select exit to close the error message window as shown in the picture above. Then look on the touch screen for a button that says attach senders name.
Touch the attach senders name button and then designate the sender’s email address by selecting an email address. You must use one of the buttons in the address book that has permission to be used as a sender’s address enabled. Only enabled address will be shown.
Then press the start button to send your email.
How to enable permission to use as a sender’s address
User tools>Systems Settings>Admin Tools>Address Book Management>Select User Button>Protection>Select Sender
Permission to use as a sender’s address can also be given via the web interface. The setting will appear on the address book configuration page under the protection sub heading.
How to configure the copier to automatically fill in the senders address
Enter the default sender’s email address. Navigate through the user tools on the operation panel using the path below.
User tools>Systems Settings>File Transfer>Administrator Email address
Enter the email address you want to show as the senders address.
Enable the copier to automatically specify the users name.
User tools>Systems Settings>File Transfer>Auto Specify Sender’s Name
Set Auto specify senders name to on.
Ricoh Senders Name is Not Selected Summary
- The message is asking you to designate the email from address.
- Close the dialog box, and select attach senders name. Then enter the from email address.
- You can configure the copier to auto fill the senders address for you.
- Designate default sender’s email address. User tools>Systems Settings>File Transfer>Administrator Email address
- Turn on auto specify sender’s name. User tools>Systems Settings>File Transfer>Auto Specify Sender’s Name
The ability to follow these instructions requires some familiarity with the administrative settings of Ricoh MFP’s. If you need further help with this, you should call a local service provider to assist you with properly configuring the device. If you are in our service areas of North Florida or South Florida please give us a call. We would be happy to see what we can do to help.
Our friendly and professional staff are available 8 AM – 5 PM Mon-Fri to answer questions and schedule appointments.
Call us at: 877-852-0044