SHARP MX C381 ERROR CODES

SHARP MX C381 ERROR CODES

Sharp MX C381 Error Codes
Sharp MX C381 Error Codes

When the machine displays an error code there is a functional problem with the machine. Sometimes the code can be cleared by turning the machine off for a minute and then powering the machine back up.  When powering down the machine, first turn off the on/off switch on the operation panel. This allows the machine to perform and complete its power down sequence. Wait until the panel has gone dark and any flashing buttons have stopped flashing. Then turn off the main power switch. Wait for a minute and turn the machine back on, first by the main power switch, then the on/off switch on the operation panel. If the code reappears call your service provider and inform them of the code that is displaying on the operation panel.

A0

A0 01 PCU PWB ROM ERROR

A0 02 SCU PWB ROM ERROR

A0 10 MFP PWB ROM ERROR

A0 11 FIRMWARE VERSION INCONSISTENCY (MFP-PCU)

A0 12 FIRMWARE VERSION INCONSISTENCY (MFP-SCU)

A0 20 MFP FIRMWARE VERSION AND EEPROM DATA VERSION INCONSISTANCY

A0 21 PCU FIRMWARE VERSION  AND EEPROM DATA VERSION INCONSISTANCY

A0 22 SCU FIRMWARE VERSION AND EEPROM DATA VERSION INCONSISTANCY

C1

C1 10 MAIN CHARGER TROUBLE (BK)

C1 14 MAIN CHARGER TROUBLE (COLOR)

C4

C4 00 PTC TROUBLE

E7

E7 01 MFP IMAGE DATA ERROR

E7 03 HDD TROUBLE

E7 04 HDD-ASIC ERROR

E7 05 STANDARD MEMORY/EXPANSION MEMORY R/W ERROR (MFP PWB)

E7 06 IMAGE DATA DECODE ERROR

E7 08 MFP MEMORY COMPATIBILITY ERROR (MFP PWB)

E7 09 STANDARD EXTENSION MEMORY SIZE / EXPANSION MEMORY SIZE ERROR (MFP PWB)

E7 10 SHADING ERROR (BLACK CORRECTION)

E7 11 SHADING ERROR (WHITE CORRECTION)

E7 14 CCD -ASIC ERROR

E7 20 LSU LASER DETECTION TROUBLE (K)

E7 21 LSU LASER DETECTION TROUBLE (C)

E7 22 LSU LASER DETECTION TROUBLE (M)

E7 23 LSU LASER DETECTION TROUBLE (Y)

E7 28 LSU-PCU CONNECTION ERROR

E7 29 LSU ASIC FREQUENCY ERROR

E7 50 ENGINE CONNECTION TROUBLE

E7 55 PWB INFORMATION SUM ERROR (ENGINE DETECTION)

E7 60 COMBINATION ERROR BETWEEN THE MFP PWB AND OTHER PWB. FIRMWARE

E7 61 COMBINATION ERROR BETWEEN THE MFP PWB AND THE PCU PWB

E7 65 MFP EEPROM SUM CHECK ERROR

E7 80 MFP-SCU PWB COMMUNICATION ERROR

E7 90 MFP-PCU PWB COMMUNICATION ERROR

EE

EE EC AUTOMATIC TONER DENSITY ADJUSTMENT ERROR (76-117/139-178)

EE EL AUTOMATIC TONER DENSITY ADJUSTMENT ERROR (OVER TONER)

EE EU AUTOMATIC TONER DENSITY ADJUSTMENT ERROR (UNDER TONER)

F1

F1 00 FINISHER - PCU PWB COMMUNICATION ERROR

F1 03 FINISHER PAPER EXIT ROLLER LIFTING OPERATION TROUBLE

F1 10 STAPLE OPERATION TROUBLE

F1 15 FINISHER PAPER EXIT TRAY LIFT OPERATION TROUBLE

F1 19 FINISHER ALIGNMENT OPERATION TROUBLE F

F1 20 FINISHER ALIGNMENT OPERATION TROUBLE R

F1 21 FINISHER FAN TROUBLE

F1 29 FINISHER PWB FAN TROUBLE

F1 37 FINISHER DATA BACKUP RAM ERROR

F1 50 MAIN UNIT - FINISHER COMBINATION ERROR

F2

F2 11 DEVELOPING UNIT INITIAL DETECTION (K)

F2 12 DEVELOPING UNIT INITIAL DETECTION (C)

F2 13 DEVELOPING UNIT INITIAL DETECTION (M)

F2 14 DEVELOPING UNIT INITIAL DETECTION (Y)

F2 15 DRUM UNIT INITIAL DETECTION TROUBLE (K DRUM)

F2 16 DRUM UNIT INITIAL DETECTION TROUBLE (C DRUM)

F2 17 DRUM UNIT INITIAL DETECTION TROUBLE (M DRUM)

F2 18 DRUM UNIT INITIAL DETECTION TROUBLE (Y DRUM)

F2 19 PRIMARY TRANSFER UNIT INITIAL DETECTION TROUBLE

F2 21 SECONDARY TRANSFER UNIT INITIAL DETECTION TROUBLE

F2 22 DISCHARGE LAMP TROUBLE (K)

F2 23 DISCHARGE LAMP TROUBLE (C)

F2 24 DISCHARGE LAMP TROUBLE (M)

F2 25 DISCHARGE LAMP TROUBLE (Y)

F2 26 AUTO TONER DENSITY CONTROL LEVEL SETTING TROUBLE (K)

F2 27 AUTO TONER DENSITY CONTROL LEVEL SETTING TROUBLE (C)

F2 28 AUTO TONER DENSITY CONTROL LEVEL SETTING TROUBLE (M)

F2 29 AUTO TONER DENSITY CONTROL LEVEL SETTING TROUBLE (Y)

F2 39 PROCESS THERMISTOR TROUBLE

F2 40 TONER DENSITY SENSOR TROUBLE (BLACK)

F2 41 TONER DENSITY SENSOR TROUBLE (CYAN)

F2 42 TONER DENSITY SENSOR TROUBLE (MAGENTA)

F2 43 TONER DENSITY SENSOR TROUBLE (YELLOW)

F2 45 K IMAGE DENSITY SENSOR TROUBLE

F2 49 LSU THERMISTOR TROUBLE

F2 50 K DRUM PHASE SENSOR TROUBLE

F2 51 COLOR DRUM PHASE SENSOR TROUBLE

F2 58 PROCESS HUMIDITY SENSOR TROUBLE

F2 64 TONER SUPPLY OPERATION TROUBLE (BLACK)

F2 65 TONER SUPPLY OPERATION TROUBLE (CYAN)

F2 66 TONER SUPPLY OPERATION TROUBLE (MAGENTA)

F2 67 TONER SUPPLY OPERATION TROUBLE (YELLOW)

F2 70 IMPROPER TONER CARTRIDGE DETECTION (BLACK)

F2 71 IMPROPER TONER CARTRIDGE DETECTION (CYAN)

F2 72 IMPROPER TONER CARTRIDGE DETECTION (MAGENTA)

F2 73 IMPROPER TONER CARTRIDGE DETECTION (YELLOW)

F2 74 TONER CARTRIDGE CRUM ERROR (BLACK)

F2 75 TONER CARTRIDGE CRUM ERROR (CYAN)

F2 78 TONER CARTRIDGE CRUM ERROR (MAGENTA)

F2 77 TONER CARTRIDGE CRUM ERROR (YELLOW)

F2 78 REGISTRATION IMAGE DENSITY SENSOR TROUBLE (TRANSFER BELT SUBSTRATE REFLECTION RATE ABNORMALITY)

F3

F3 12 PAPER FEED TRAY 1 LIFT OPERATION TROUBLE

H2

H2 00 THERMISTOR OPEN TROUBLE (TH_UM_AD2)

H2 01 THERMISTOR OPEN TROUBLE (TH_LM)

H2 02 SUB THERMISTOR OPEN TROUBLE (TH_US)

H2 03 COMPENSATION THERMISTOR OPEN TROUBLE (TH_UM_AD1)

H2 04 THERMISTOR OPEN (TH_EX1)

H2 05 THERMISTOR OPEN (TH_EX2)

H3

H3 00 COMPENSATION THERMISTOR OPEN TROUBLE (TH_UM_AD1)

H3 01 FUSING SECTION HIGH TEMPERATURE TROUBLE (TH_LM)

H3 02 FUSING SECTION HIGH TEMPERATURE TROUBLE (TH_US)

H3 04 FUSING SECTION HIGH TEMPERATURE TROUBLE (TH_EX1)

H3 05 FUSING SECTION HIGH TEMPERATURE TROUBLE (TH_EX2)

H4

H4 00 FUSING SECTION LOW TEMPERATURE TROUBLE (TH_UM_AD2)

H4 01 FUSING SECTION LOW TEMPERATURE TROUBLE (TH_LM)

H4 02 FUSING SECTION LOW TEMPERATURE TROUBLE (TH_US)

H4 04 FUSING SECTION LOW TEMPERATURE TROUBLE (TH_EX)

H4 30 THERMISTOR INPUT CIRCUIT TROUBLE (TH_UM)

H5

H5 01 5 TIMES CONTINUOUS POD 1 NOT-REACH JAM

H7

H7 10 FUSING LOW TEMPERATURE RECOVERY TROUBLE (TH_UM_AD2)

H7 11 FUSING LOW TEMPERATURE RECOVERY TROUBLE (TH_LM)

H7 12 FUSING LOW TEMPERATURE RECOVERY TROUBLE (TH_US)

H7 14 LOW TEMPERATURE TROUBLE (TH_EX) IN RESET OPERATION AFTER JOB STOP DUE TO A FALL IN THE FUSING TEMPERATURE DURING A JOB

H8

H8 00 FUSING UNIT INITIAL DETECTION TROUBLE

L1

L1 00 SCANNER FEED TROUBLE

L3

L3 00 SCANNER RETURN TROUBLE

L4

L4 03 FUSING MOTOR LOCK TROUBLE

L4 04 DEVELOPING MOTOR TROUBLE (BLACK)

L4 05 DEVELOPING MOTOR TROUBLE (COLOR)

L4 06 TRANSFER UNIT LIFT TROUBLE

L4 12 SECONDARY TRANSFER SEPARATION TROUBLE

L4 16 FUSING PRESSURE RELEASE TROUBLE

L4 29 HDD FAN TROUBLE

L4 31 PAPER EXIT COOLING FAN TROUBLE

L4 32 POWER SOURCE COOLING FAN TROUBLE

L4 34 LSU FAN TROUBLE

L4 35 FUSING COOLING FAN TROUBLE

L4 50 PROCESS FAN TROUBLE

L4 51 PROCESS FAN 2 TROUBLE

L6

L6 10 POLYGON MOTOR TROUBLE

L8

L8 01 FULL WAVE SIGNAL DETECTION ERROR

L8 02 FULL WAVE SIGNAL ERROR

L8 20 MFP PWB - MOTHER BOARD COMMUNICATION ERROR

PC

PC PERSONAL COUNTER NOT DETECTED

U1

U1 01 BATTERY TROUBLE

U2

U2 00 MFP EEPROM READ/WRITE ERROR

U2 05 HDD/MFP PWB SRAM CONTENTS INCONSISTENCY

U2 10 MFP PWB SRAM USER AUTHENTICATION INDEX CHECK SUM ERROR

U2 11 MFP PWB EEPROM COUNTER CHECK SUM ERROR

U2 22 MFP PWB SRAM MEMORY CHECK SUM ERROR

U2 23 MFP PWB SRAM MEMORY INDIVIDUAL DATA CHECK SUM ERROR

U2 24 MFP PWB SRAM MEMORY USER AUTHENTICATION COUNTER CHECK SUM ERROR

U2 30 MFP PWB AND PCU PWB MANUFACTURING NO. DATA INCONSISTENCY

U2 50 HDD USER AUTHENTICATION DATA CHECK SUM ERROR

U2 80 SCU PWB EEPROM READ/WRITE ERROR

U2 81 SCU PWB EEPROM CHECK SUM ERROR

U2 90 PCU PWB EEPROM READ/WRITE ERROR

U2 91 PCU PWB EEPROM CHECK SUM ERROR

U6

U6 00 PCU PWB /DESK PAPER FEED UNIT COMMUNICATION ERROR

U6 01 DESK PAPER FEED TRAY 1 LIFT TROUBLE

U6 02 DESK PAPER FEED TRAY 2 LIFT TROUBLE

U6 03 DESK PAPER FEED TRAY 3 LIFT TROUBLE

U6 10 DESK PAPER FEED UNIT PAPER TRANSPORT MOTOR TROUBLE

U6 50 DESK - MAIN UNIT COMBINATION TROUBLE

U7

U7 50 MFP PWB - VENDOR MACHINE COMMUNICATION ERROR

U7 51 VENDOR MACHINE ERROR

UC

UC 02 IPD ASIC (CPT) ERROR

UC 20 IPD ASIC DOCC ERROR

End of Sharp MX C381 Error Codes List